Authentication Problems

[mark atkins]

Hi support

We have a number of devices that use passive mac accounts so that they are automaticly given access to the internet. This issue we are having is that they seam to be dropping there session and are being redirected to the main login page.

please see the log

01/07/2014 09:47:02 ** AddPassiveLoginMACSingle=>
01/07/2014 09:47:02 ** PrintUserInfo(0): Add user mac(1C-1A-C0-23-08-E ,timeleft(Unlimit) ,Upload Limit(50KB) ,Download Limit(50KB) ,Data transfer D/L Count On, Accumulated[2643198KB], QUOTA OFF ,Data transfer U/L Count On, Accumulated[128656KB], QUOTA OFF, Data transfer sharing OFF ,Expire Date [NEVER] ,Start Date [27-03-2014 21:13:49] ,ACL [OFF], User port filter OFF
01/07/2014 09:47:02 ** CreateBWUsageMemory: BWUsage[0]
01/07/2014 09:47:02 ** CreateBWUsageMemory_ul: BWUsage[0]
01/07/2014 09:47:02 ** CreateBWLL: Counting is enabled.
01/07/2014 09:47:04 ** CheckIBMsg: haveIbMsg [0]
01/07/2014 09:47:04 ** AddPassiveLoginMACSingle: IOCTL_CMD_ADD_MAC_USERNAME SUCCESS
01/07/2014 09:47:04 ** <=AddPassiveLoginMACSingle
01/07/2014 09:47:04 ** DispatcherWriteToDBLogout: Force logout->client mac(1C-1A-C0-23-08-E has been logged out

[alan]

It seems that the user did login successfully, and then being logged out immediately. Did you enable "Logout automatically when Infobox is closed"? Any pattern on the problematic users?

Can you zip and email us the your files under FirstSpot\datasource directory for further analysis?
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