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Users get disconnected after 15' for no apparent reason

 
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kerveli



Joined: 12 May 2012
Posts: 1
Location: Samos, Greece
PostPosted: Sat May 12, 2012 5:01 pm    
Post subject: Users get disconnected after 15' for no apparent reason
Hi

I have a client who might become a prospective user of the firstspot software. However lately, another customer of mine who is already using the software has a problem with users disconnecting after 15' for no apparent reason.
I have attached part of the logfile, from authentication of a user to being kicked out.
Any opinions?

Thank you
Nikos

12/05/2012 19:22:46 ** AuthLoginODBC: Authenticate[kv05power]
12/05/2012 19:22:46 ** AuthLoginODBC: Current Time [Sat May 12 19:22:46 2012], EDate [N/A]
12/05/2012 19:22:46 ** InsertEntry(7556): Add user mac(E0-46-9A-A6-D5-DC) ,timeleft(Unlimit) ,Upload Limit(Unlimit) ,Download Limit(Unlimit) ,Global Data transfer Setting: D/L Count Off ,Global Data transfer Setting: U/L Count Off ,Expire Date [NEVER] ,ACL [OFF]
12/05/2012 19:22:46 ** insert_entry=>
12/05/2012 19:22:46 ** <=insert_entry
12/05/2012 19:23:30 ** RecvRequest(1488): WSARecv time out
12/05/2012 19:23:30 ** RecvRequest(1488): close socket(8444)
12/05/2012 19:23:30 ** ClientThread(1488): Error in RecvRequest
12/05/2012 19:23:30 ** remove_ipport_entry=>
12/05/2012 19:23:30 ** <=remove_ipport_entry
12/05/2012 19:23:30 ** <=ClientThread(1488)
12/05/2012 19:23:30 ** RecvRequest(3420): WSARecv time out
12/05/2012 19:23:30 ** RecvRequest(1424): WSARecv time out
12/05/2012 19:23:30 ** RecvRequest(3420): close socket(10224)
12/05/2012 19:23:30 ** RecvRequest(1424): close socket(9168)
12/05/2012 19:23:30 ** ClientThread(3420): Error in RecvRequest
12/05/2012 19:23:30 ** ClientThread(1424): Error in RecvRequest
12/05/2012 19:23:30 ** remove_ipport_entry=>
12/05/2012 19:23:30 ** remove_ipport_entry=>
12/05/2012 19:23:30 ** <=remove_ipport_entry
12/05/2012 19:23:30 ** <=remove_ipport_entry
12/05/2012 19:23:30 ** <=ClientThread(3420)
12/05/2012 19:23:30 ** <=ClientThread(1424)
12/05/2012 19:25:10 ** ServiceExecutionThread: Client IP[192.168.7.96][3112] Connected
12/05/2012 19:25:10 ** ClientThread(3112)=>
12/05/2012 19:25:10 ** RecvRequest(3112)=>
12/05/2012 19:25:10 ** <=RecvRequest(3112)
12/05/2012 19:25:10 ** isProxyConnection(3112)=>
12/05/2012 19:25:10 ** <=isProxyConnection(3112)
12/05/2012 19:25:10 ** ParseRequest(3112)=>
12/05/2012 19:25:10 ** ParseRequest(3112): URL[bwsnotif01.logitech.com] port[80]
12/05/2012 19:25:10 ** <=ParseRequest(3112)
12/05/2012 19:25:10 ** ip_query_mac=>
12/05/2012 19:25:10 ** <=ip_query_mac
12/05/2012 19:25:10 ** redirect_org: src_ip 192.168.7.96 src_port 2949
12/05/2012 19:25:10 ** match_allowed_hosts ->
12/05/2012 19:25:10 ** match_allowed_hosts: domain {bwsnotif01.logitech.com} NOT Matched Any Keywords
12/05/2012 19:25:10 ** redirect_org: match_allowed_hosts FAIL
12/05/2012 19:25:10 ** SendResponse(3112)=>
12/05/2012 19:25:10 ** <=SendResponse(3112)
12/05/2012 19:25:10 ** ClientThread(3112): close socket[9240]
12/05/2012 19:25:10 ** remove_ipport_entry=>
12/05/2012 19:25:10 ** <=remove_ipport_entry
12/05/2012 19:25:10 ** <=ClientThread(3112)
12/05/2012 19:26:09 ** ServiceExecutionThread: Client IP[192.168.7.96][2900] Connected
12/05/2012 19:26:09 ** ClientThread(2900)=>
12/05/2012 19:26:09 ** RecvRequest(2900)=>
12/05/2012 19:26:09 ** <=RecvRequest(2900)
12/05/2012 19:26:09 ** isProxyConnection(2900)=>
12/05/2012 19:26:09 ** <=isProxyConnection(2900)
12/05/2012 19:26:09 ** ParseRequest(2900)=>
12/05/2012 19:26:09 ** ParseRequest(2900): URL[bwhome.logitech.com] port[80]
12/05/2012 19:26:09 ** <=ParseRequest(2900)
12/05/2012 19:26:09 ** ip_query_mac=>
12/05/2012 19:26:09 ** <=ip_query_mac
12/05/2012 19:26:09 ** redirect_org: src_ip 192.168.7.96 src_port 2952
12/05/2012 19:26:09 ** match_allowed_hosts ->
12/05/2012 19:26:09 ** match_allowed_hosts: domain {bwhome.logitech.com} NOT Matched Any Keywords
12/05/2012 19:26:09 ** redirect_org: match_allowed_hosts FAIL
12/05/2012 19:26:09 ** SendResponse(2900)=>
12/05/2012 19:26:09 ** <=SendResponse(2900)
12/05/2012 19:26:09 ** ClientThread(2900): close socket[8772]
12/05/2012 19:26:09 ** remove_ipport_entry=>
12/05/2012 19:26:09 ** <=remove_ipport_entry
12/05/2012 19:26:09 ** <=ClientThread(2900)
12/05/2012 19:27:08 ** ServiceExecutionThread: Client IP[192.168.7.96][1616] Connected
12/05/2012 19:27:08 ** ClientThread(1616)=>
12/05/2012 19:27:08 ** RecvRequest(1616)=>
12/05/2012 19:27:08 ** <=RecvRequest(1616)
12/05/2012 19:27:08 ** isProxyConnection(1616)=>
12/05/2012 19:27:08 ** <=isProxyConnection(1616)
12/05/2012 19:27:08 ** ParseRequest(1616)=>
12/05/2012 19:27:08 ** ParseRequest(1616): URL[bwsregister01.logitech.com] port[80]
12/05/2012 19:27:08 ** <=ParseRequest(1616)
12/05/2012 19:27:08 ** ip_query_mac=>
12/05/2012 19:27:08 ** <=ip_query_mac
12/05/2012 19:27:08 ** redirect_org: src_ip 192.168.7.96 src_port 2955
12/05/2012 19:27:08 ** match_allowed_hosts ->
12/05/2012 19:27:08 ** match_allowed_hosts: domain {bwsregister01.logitech.com} NOT Matched Any Keywords
12/05/2012 19:27:08 ** redirect_org: match_allowed_hosts FAIL
12/05/2012 19:27:08 ** SendResponse(1616)=>
12/05/2012 19:27:08 ** <=SendResponse(1616)
12/05/2012 19:27:08 ** ClientThread(1616): close socket[10036]
12/05/2012 19:27:08 ** remove_ipport_entry=>
12/05/2012 19:27:08 ** <=remove_ipport_entry
12/05/2012 19:27:08 ** <=ClientThread(1616)
12/05/2012 19:28:07 ** ServiceExecutionThread: Client IP[192.168.7.96][4016] Connected
12/05/2012 19:28:07 ** ClientThread(4016)=>
12/05/2012 19:28:07 ** RecvRequest(4016)=>
12/05/2012 19:28:07 ** <=RecvRequest(4016)
12/05/2012 19:28:07 ** isProxyConnection(4016)=>
12/05/2012 19:28:07 ** <=isProxyConnection(4016)
12/05/2012 19:28:07 ** ParseRequest(4016)=>
12/05/2012 19:28:07 ** ParseRequest(4016): URL[bwsupdate01.logitech.com] port[80]
12/05/2012 19:28:07 ** <=ParseRequest(4016)
12/05/2012 19:28:07 ** ip_query_mac=>
12/05/2012 19:28:07 ** <=ip_query_mac
12/05/2012 19:28:07 ** redirect_org: src_ip 192.168.7.96 src_port 2958
12/05/2012 19:28:07 ** match_allowed_hosts ->
12/05/2012 19:28:07 ** match_allowed_hosts: domain {bwsupdate01.logitech.com} NOT Matched Any Keywords
12/05/2012 19:28:07 ** redirect_org: match_allowed_hosts FAIL
12/05/2012 19:28:07 ** SendResponse(4016)=>
12/05/2012 19:28:07 ** <=SendResponse(4016)
12/05/2012 19:28:07 ** ClientThread(4016): close socket[9204]
12/05/2012 19:28:07 ** remove_ipport_entry=>
12/05/2012 19:28:07 ** <=remove_ipport_entry
12/05/2012 19:28:07 ** <=ClientThread(4016)
12/05/2012 19:35:40 ** ServiceExecutionThread: Client IP[192.168.7.96][3732] Connected
12/05/2012 19:35:40 ** ClientThread(3732)=>
12/05/2012 19:35:40 ** RecvRequest(3732)=>
12/05/2012 19:35:40 ** <=RecvRequest(3732)
12/05/2012 19:35:40 ** isProxyConnection(3732)=>
12/05/2012 19:35:40 ** <=isProxyConnection(3732)
12/05/2012 19:35:40 ** ParseRequest(3732)=>
12/05/2012 19:35:40 ** ParseRequest(3732): URL[bwsnotif01.logitech.com] port[80]
12/05/2012 19:35:40 ** <=ParseRequest(3732)
12/05/2012 19:35:40 ** ip_query_mac=>
12/05/2012 19:35:40 ** <=ip_query_mac
12/05/2012 19:35:40 ** redirect_org: src_ip 192.168.7.96 src_port 2978
12/05/2012 19:35:40 ** match_allowed_hosts ->
12/05/2012 19:35:40 ** match_allowed_hosts: domain {bwsnotif01.logitech.com} NOT Matched Any Keywords
12/05/2012 19:35:40 ** redirect_org: match_allowed_hosts FAIL
12/05/2012 19:35:40 ** SendResponse(3732)=>
12/05/2012 19:35:40 ** <=SendResponse(3732)
12/05/2012 19:35:40 ** ClientThread(3732): close socket[8772]
12/05/2012 19:35:40 ** remove_ipport_entry=>
12/05/2012 19:35:40 ** <=remove_ipport_entry
12/05/2012 19:35:40 ** <=ClientThread(3732)
12/05/2012 19:36:39 ** ServiceExecutionThread: Client IP[192.168.7.96][2280] Connected
12/05/2012 19:36:39 ** ClientThread(2280)=>
12/05/2012 19:36:39 ** RecvRequest(2280)=>
12/05/2012 19:36:39 ** <=RecvRequest(2280)
12/05/2012 19:36:39 ** isProxyConnection(2280)=>
12/05/2012 19:36:39 ** <=isProxyConnection(2280)
12/05/2012 19:36:39 ** ParseRequest(2280)=>
12/05/2012 19:36:39 ** ParseRequest(2280): URL[bwhome.logitech.com] port[80]
12/05/2012 19:36:39 ** <=ParseRequest(2280)
12/05/2012 19:36:39 ** ip_query_mac=>
12/05/2012 19:36:39 ** <=ip_query_mac
12/05/2012 19:36:39 ** redirect_org: src_ip 192.168.7.96 src_port 2981
12/05/2012 19:36:39 ** match_allowed_hosts ->
12/05/2012 19:36:39 ** match_allowed_hosts: domain {bwhome.logitech.com} NOT Matched Any Keywords
12/05/2012 19:36:39 ** redirect_org: match_allowed_hosts FAIL
12/05/2012 19:36:39 ** SendResponse(2280)=>
12/05/2012 19:36:39 ** <=SendResponse(2280)
12/05/2012 19:36:39 ** ClientThread(2280): close socket[9240]
12/05/2012 19:36:39 ** remove_ipport_entry=>
12/05/2012 19:36:39 ** <=remove_ipport_entry
12/05/2012 19:36:39 ** <=ClientThread(2280)
12/05/2012 19:37:38 ** ServiceExecutionThread: Client IP[192.168.7.96][3700] Connected
12/05/2012 19:37:38 ** ClientThread(3700)=>
12/05/2012 19:37:38 ** RecvRequest(3700)=>
12/05/2012 19:37:38 ** <=RecvRequest(3700)
12/05/2012 19:37:38 ** isProxyConnection(3700)=>
12/05/2012 19:37:38 ** <=isProxyConnection(3700)
12/05/2012 19:37:38 ** ParseRequest(3700)=>
12/05/2012 19:37:38 ** ParseRequest(3700): URL[bwsregister01.logitech.com] port[80]
12/05/2012 19:37:38 ** <=ParseRequest(3700)
12/05/2012 19:37:38 ** ip_query_mac=>
12/05/2012 19:37:38 ** <=ip_query_mac
12/05/2012 19:37:38 ** redirect_org: src_ip 192.168.7.96 src_port 2984
12/05/2012 19:37:38 ** match_allowed_hosts ->
12/05/2012 19:37:38 ** match_allowed_hosts: domain {bwsregister01.logitech.com} NOT Matched Any Keywords
12/05/2012 19:37:38 ** redirect_org: match_allowed_hosts FAIL
12/05/2012 19:37:38 ** SendResponse(3700)=>
12/05/2012 19:37:38 ** <=SendResponse(3700)
12/05/2012 19:37:38 ** ClientThread(3700): close socket[10036]
12/05/2012 19:37:38 ** remove_ipport_entry=>
12/05/2012 19:37:38 ** <=remove_ipport_entry
12/05/2012 19:37:38 ** <=ClientThread(3700)
12/05/2012 19:37:46 ** DeviceNotifyDB: reseted DeviceNotifyDB event
12/05/2012 19:37:46 ** DeviceNotifyDB: total clients[1]
12/05/2012 19:37:46 ** mac address (E0-46-9A-A6-D5-DC) timeout in session table
12/05/2012 19:37:46 ** DeviceNotifyDB : Session log is on **
12/05/2012 19:37:46 ** DispatcherWriteToDBLogout: ODBC Logout
12/05/2012 19:37:46 ** DispatcherWriteToDBLogout: unlimited time left
12/05/2012 19:37:46 ** DispatcherWriteToDBLogout: Download Transfer Rate Consumption[0KB] of Current Login
12/05/2012 19:37:46 ** DispatcherWriteToDBLogout: Download accumulated usage[0KB]
12/05/2012 19:37:46 ** DispatcherWriteToDBLogout: Upload Transfer Rate Consumption[0KB] of Current Login
12/05/2012 19:37:46 ** DispatcherWriteToDBLogout: Upload accumulated usage[0KB]
12/05/2012 19:37:46 ** remove_entry ->
12/05/2012 19:37:46 ** <- remove_entry
12/05/2012 19:37:46 ** DispatcherWriteToDBLogout: Force logout->client mac(E0-46-9A-A6-D5-DC) has been logged out
12/05/2012 19:37:46 ** DeviceNotifyDB : user {fsusr} log {fsusrlog}**
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435
PostPosted: Mon May 14, 2012 8:26 am    
Post subject:
Can you restart FirstSpot, and then post your firstspot_gw_srv_[timestamp].log under FirstSpot\log directory here?
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