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BEAT
Joined: 26 Oct 2010
Posts: 7
Location: Texas
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 Posted: Tue Oct 26, 2010 10:58 pm
Post subject: Server crash on install |
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I am trying to install the trail software on a new server2008 (x86) and getting a blue screen crash listing the exception as firshop.sys
I have completely reinstalled the OS and tried again with the same results ?
any help is appreciated. |
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BEAT
Joined: 26 Oct 2010
Posts: 7
Location: Texas
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Posted: Tue Oct 26, 2010 11:39 pm
Post subject: BSOD |
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| firsthop.sys keeps blue screening my server, I guess I'm gonna have to reinstall the OS again. |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Wed Oct 27, 2010 2:55 am
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You shouldn't need to reinstall the OS. Just go to safe mode, and then rename the driver firsthop.sys under C:Windows\system32\drivers directory.
BTW, the driver crash should be very rare. Please make sure your Windows does not have low-level software (e.g. anti-virus, HP Network Configuration Driver, etc...) that might conflict with FirstSpot. In general, it is the best if you install FirstSpot in a "clean" Windows.
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BEAT
Joined: 26 Oct 2010
Posts: 7
Location: Texas
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Posted: Wed Oct 27, 2010 4:20 am
Post subject: |
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| This is a clean install, no antivirus, no other HP drivers. I will look at the driver again. |
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alan
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Joined: 26 Sep 2003
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Posted: Wed Oct 27, 2010 5:47 am
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What is the exact version of FirstSpot that you are using?
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BEAT
Joined: 26 Oct 2010
Posts: 7
Location: Texas
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Posted: Wed Oct 27, 2010 2:39 pm
Post subject: |
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| this is the trail version, where do I look for the exact info ? |
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alan
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Joined: 26 Sep 2003
Posts: 4435
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Posted: Wed Oct 27, 2010 2:47 pm
Post subject: |
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We want to know the version number. Can you pass me the trial version zip file name?
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BEAT
Joined: 26 Oct 2010
Posts: 7
Location: Texas
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Posted: Wed Oct 27, 2010 3:45 pm
Post subject: |
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| firstspot608_trial.zip |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Wed Oct 27, 2010 6:15 pm
Post subject: |
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What is the network card brand that you use for Visitor Network Interface side? Can you switch to another type of network card as a test?
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BEAT
Joined: 26 Oct 2010
Posts: 7
Location: Texas
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Posted: Wed Oct 27, 2010 7:55 pm
Post subject: |
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| Braodcom Gigabit adapters, I may have another brand to test with... |
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BEAT
Joined: 26 Oct 2010
Posts: 7
Location: Texas
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Posted: Wed Oct 27, 2010 8:03 pm
Post subject: |
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| I got an apache error: could not determine servers fully qualified domain name on 127.0.0.1. then blue screen. |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Thu Oct 28, 2010 2:43 am
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Broadcom card can be a bit tricky (as Visitor Network Interface). See http://patronsoft.com/forum/viewtopic.php?t=2098 for more information.
Please switch to another type of network card if you still have difficulties.
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