Connection Closed after 2 or 3 minutes

[mgregory]

I have one user who is downloading video and his connection is closed every 2 or 3 minutes. The message he gets is that FirstSpot has closed the connection.

A copy of the fs_gw_srv log file for one of these short sessions is included below:
20/09/2010 19:45:13 ** AuthLoginODBC: Authenticate[vtwintony]
20/09/2010 19:45:13 ** RetVal[1]
20/09/2010 19:45:13 ** AuthLoginODBC:[vtwintony] recur_option[0], week_sch[0], start time[-1], end time[-1]
20/09/2010 19:45:13 ** AuthLoginODBC: Current Time [Mon Sep 20 19:45:13 2010], [2587187]sec
20/09/2010 19:45:13 ** AuthLoginODBC:[vtwintony] browser Information (Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0))
20/09/2010 19:45:13 ** checkLogoutInfoByUa=>
20/09/2010 19:45:13 ** checkLogoutInfoByUa: Low User Agent [mozilla/4.0 (compatible; msie 8.0; windows nt 6.1; wow64; trident/4.0; gtb6.5; slcc2; .net clr 2.0.50727; .net clr 3.5.30729; .net clr 3.0.30729; media center pc 6.0)]
20/09/2010 19:45:13 ** checkLogoutInfoByUa: Match D token [windows nt]
20/09/2010 19:45:13 ** <=checkLogoutInfoByUa
20/09/2010 19:45:13 ** PrintUserInfo(1116): Add user IP(10.1.10.125) ,timeleft(Unlimit) ,Upload Limit(Unlimit) ,Download Limit(Unlimit) ,Data transfer D/L Count On, Accumulated[23113KB], QUOTA OFF ,Data transfer U/L Count On, Accumulated[1158KB], QUOTA OFF, Data transfer sharing OFF ,Expire Date [30-01-1970 14:39:47] ,ACL [OFF]
20/09/2010 19:45:13 ** CreateBWUsageMemory: BWUsage[0]
20/09/2010 19:45:13 ** CreateBWUsageMemory_ul: BWUsage[0]
20/09/2010 19:45:13 ** CreateBWLL: Counting is enabled.
20/09/2010 19:45:13 ** insert_entry=>
20/09/2010 19:45:13 ** <=insert_entry
20/09/2010 19:45:13 ** StartServiceThread: (check) OP_ADD [1]
20/09/2010 19:45:22 ** OP_UPDATE_IBMSG_STATE(1132) =>
20/09/2010 19:45:22 ** update_iBMsgState=> mac=2097807626, state=2
20/09/2010 19:45:22 ** update_iBMsgState: IOCTL_CMD_UPDATE_IBMSG_STATE SUCCESS
20/09/2010 19:45:22 ** <=update_iBMsgState
20/09/2010 19:45:22 ** <= OP_UPDATE_IBMSG_STATE(1132)
20/09/2010 19:45:52 ** OP_UPDATE_IBMSG_STATE(1124) =>
20/09/2010 19:45:52 ** update_iBMsgState=> mac=2097807626, state=2
20/09/2010 19:45:52 ** update_iBMsgState: IOCTL_CMD_UPDATE_IBMSG_STATE SUCCESS
20/09/2010 19:45:52 ** <=update_iBMsgState
20/09/2010 19:45:52 ** <= OP_UPDATE_IBMSG_STATE(1124)
20/09/2010 19:48:15 ** DeviceNotifyDB: reseted DeviceNotifyDB event
20/09/2010 19:48:15 ** DeviceNotifyDB: total clients[1]
20/09/2010 19:48:15 ** ip address (10.1.10.125) timeout in session table
20/09/2010 19:48:15 ** DeviceNotifyDB : Session log is on **
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: ODBC Logout [Reason: 2]
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: Normal User
20/09/2010 19:48:15 ** DispatcherReadDBNewTimeleft: time left unchanged
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: No limited time left is set
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: Download Transfer Rate Consumption[1361KB] of Current Login
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: Download accumulated usage[24474KB]
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: Upload Transfer Rate Consumption[100KB] of Current Login
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: Upload accumulated usage[1258KB]
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: Sharing Transfer Rate Consumption[1461KB] of Current Login
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: Sharing accumulated usage[1461KB]
20/09/2010 19:48:15 ** DispatcherReadDBNewEdate=>
20/09/2010 19:48:15 ** DispatcherReadDBNewEdate: edate [Wed Oct 20 18:25:00 2010]
20/09/2010 19:48:15 ** DispatcherReadDBNewEdate: roption [0]
20/09/2010 19:48:15 ** DispatcherReadDBNewEdate: edate in time_t [1287624300]
20/09/2010 19:48:15 ** <=DispatcherReadDBNewEdate
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: New EDATE is found, edateDiff 2587005
20/09/2010 19:48:15 ** remove_entry ->
20/09/2010 19:48:15 ** <- remove_entry
20/09/2010 19:48:15 ** DispatcherWriteToDBLogout: Force logout->client ip(10.1.10.125) has been logged out
20/09/2010 19:48:15 ** DeviceNotifyDB : user {fsusr} log {fsusrlog}**

From the log printout, it is easy to see that the session stated at 19:48 was terminated by a "session table timeout" at 19:48. What could cause this?
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[alan]

Most likely you enable "Logout automatically when Infobox is closed" option.

BTW, are you interested in purchasing official support within our maintenance program? See http://patronsoft.com/firstspot/buy_now_3.html for details.
_________________
~ Patronsoft Limited ~

[mgregory]

"Logout when Infobox is Closed" is enabled. However, if the user does not close the infobox, won't he stay connected?

As to your question about a maintenance contract, I thought I had purchased a contract, let me go back and look at my records. If I did not, the I think it is a good idea. Also, at the end of the development process, I intend to create a note about the process for your benefit.

[alan]

I just email you the maintenance subscription instruction. Please check.
_________________
~ Patronsoft Limited ~