upgrade to v6 and iPad users no longer able to log in

ckelpin · Joined: 19 Jul 2010 Posts: 7

Anyone know what setting I would enable for this? I upgraded this morning to v6 and although some iPhone users can connect the iPad don't seem to be able to.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Can you describe your iPad error symtoms in details?
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ckelpin · Joined: 19 Jul 2010 Posts: 7

They get the connection page and enter their credentials and hit OK, then a blank white screen. It never actually connects or gest through the login process.

They were able to connect before the upgrade.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

This is strange. Please modify the uaToken.csv file under FirstSpot directory. Change:

Mobile,m

to

Mobile,d

and then try again.
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ckelpin · Joined: 19 Jul 2010 Posts: 7

That file doesn't seem to exist. Is it something that gets created from another setting?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

The uaToken.csv file should be available for all v6 installation. It is under the FirstSpot directory. Also, please sure you unhide the file extension.
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ckelpin · Joined: 19 Jul 2010 Posts: 7

this will teach me to go on anothers word.
the version we have is actually 5.1.6...in case that makes a difference. It was purchased a year ago, and finally installed the other day.
There is no ustoken.csv file contained in this firstspot directory (root level).

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Is it possible you test this case under v6? You can just use the trial version.
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ckelpin · Joined: 19 Jul 2010 Posts: 7

Can it be place on the same server?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

You need another machine for that.
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ckelpin · Joined: 19 Jul 2010 Posts: 7

I'm kind of limited on my resources here, so testing the newer version although desirable is not a real option at this time.

It seems as if the iphone and ipad are hanging the certification accept portion....Is there anything I need to do with your certificate?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Have you turned on FirstSpot's "SSL-enabled login pages" option (under Authentication Server)? There shouldn't a need to accept the certificate unless the login page is SSL-enabled.

Also, you mentioned that iPad works previously. What was the previous FirstSpot version?
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ckelpin · Joined: 19 Jul 2010 Posts: 7

I turned off the ssl option and it now works for the apple products.

The previous version was 3.1, it had the ssl enabled and apple products connected.

but looks like things are going going now.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

In that case, I still suggest you to upgrade to v6 at least as a test. Since v6 supports domain name based login URL, your certificate can be tied to (i.e. signed as) the domain name instead of IP. Apple (and other client) will not need to accept any certificate since it is already trusted by the client by default.
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