Periodic service restarts needed to make FirstSpot work

[nirom]

Hi,
we have FirstSpot installed at several locations for our client. Each server is installed on a new Windows XP SP3 updated machine with no other software installed. Updated disabled, no other DNS or DHCP or PHP on it. All the setup works well for several months and then starts hanging till the service is restarted manually. This causes a big deal of problems for us as the clients are traveling all around the world and it is not an easy task to come and service them very often (cruise ships). There was a concern that the problem is fixed in version 6, so we upgraded from 5 to 6 and...nothing changed. Same problem. Checked logs for the system and found a periodic identical set of errors there (see below). We urgently need your assistance in order to return our client's trust in a stable and reliable WiFi service that we provide. Thank you.

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One piece of Application Log for Windows XP


18/08/2009,05:19:51,MsiInstaller,Information,None,1005,WIFI-SERVER\PCUSER,WIFI-SERVER,The Windows Installer initiated a system restart to complete or continue the configuration of 'FirstSpot(R)'.
18/08/2009,05:19:51,MsiInstaller,Information,None,11728,WIFI-SERVER\PCUSER,WIFI-SERVER,Product: FirstSpot(R) -- Configuration completed successfully.
18/08/2009,05:17:53,MsiInstaller,Information,None,11729,WIFI-SERVER\PCUSER,WIFI-SERVER,Product: FirstSpot(R) -- Configuration failed.
17/08/2009,08:40:58,DrWatson,Information,None,4097,N/A,WIFI-SERVER,"The application, C:\Program Files\FirstSpot\dispatcher\FSRedirector.exe, generated an application error The error occurred on 08/17/2009 @ 09:40:58.218 The exception generated was c0000005 at address 65723032 (<nosymbols>)"
17/08/2009,08:35:57,Application Error,Error,(100),1000,N/A,WIFI-SERVER,"Faulting application FSRedirector.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x65723032."
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: command channel listening on 127.0.0.1#953.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: default max-cache-size (33554432) applies: view _bind.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: B.E.F.IP6.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: A.E.F.IP6.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: 9.E.F.IP6.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: 8.E.F.IP6.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: D.F.IP6.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: 1.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.IP6.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: 0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.IP6.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: 255.255.255.255.IN-ADDR.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: 2.0.192.IN-ADDR.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: 254.169.IN-ADDR.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: 127.IN-ADDR.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: automatic empty zone: 0.IN-ADDR.ARPA.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: default max-cache-size (33554432) applies.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,"The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: listening on IPv4 interface TCP/IP Interface 3, 10.20.7.1#53."
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,"The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: listening on IPv4 interface Loopback Interface 2, 127.0.0.1#53."
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,"The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: listening on IPv4 interface TCP/IP Interface 1, 192.168.10.150#53."
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: no IPv6 interfaces found.
17/08/2009,01:55:46,Named,Warning,None,2,N/A,WIFI-SERVER,"The description for Event ID ( 2 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: the 'files' limit (2048) is less than FD_SETSIZE (16384), increase 'files' in named.conf or recompile with a smaller FD_SETSIZE.."
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: loading configuration from 'C:\Program Files\FirstSpot\dns\\etc\named.conf'.
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,"The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: found 2 CPUs, using 1 worker thread."
17/08/2009,01:55:46,Named,Information,None,3,N/A,WIFI-SERVER,The description for Event ID ( 3 ) in Source ( Named ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: starting BIND 9.5.0-P2 -n1.
17/08/2009,01:28:37,SecurityCenter,Information,None,1800,N/A,WIFI-SERVER,The Windows Security Center Service has started.
17/08/2009,01:28:32,Apache Service,Error,None,3299,N/A,WIFI-SERVER,"The Apache service named reported the following error:
>>> httpd.exe: Could not reliably determine the server's fully qualified domain name, using 10.20.7.1 for ServerName .

[alan]

We definitely need more information on your symptoms. E.g. does nslookup or ping work?

Alternatively, you can try the upcoming v6.0.5 update which fixes several problem in DNS, DHCP and Apache. The v6.0.5 should be ready by the end of this week. We will post the latest v6 at http://patronsoft.com/firstspot/download_trial.html
_________________
~ Patronsoft Limited ~

[nirom]

nslookup and ping work fine. I hope there won't be delays with this new update you mention as I am scheduled to travel across half of the globe to fix the problems

Meanwhile you can ask me for any needed info. I got copies of config files right here with me.Let me know.

Regards

[nirom]

I made some datamining and purified the log file to see the errors only. Here is what I got:

20/08/2009 8:25:06 Application Error Error -100 1000 N/A WIFI-SERVER
21/08/2009 11:35:09 Application Error Error -100 1000 N/A WIFI-SERVER
23/08/2009 23:35:49 Apache Service Error None 3299 N/A WIFI-SERVER
23/08/2009 2:36:00 Application Error Error -100 1000 N/A WIFI-SERVER
23/08/2009 1:43:50 Application Error Error -100 1000 N/A WIFI-SERVER
08/10/2009 8:32:48 Application Error Error -100 1000 N/A WIFI-SERVER
09/10/2009 1:15:03 Apache Service Error None 3299 N/A WIFI-SERVER
09/10/2009 1:12:19 Application Hang Error -101 1002 N/A WIFI-SERVER
14/11/2009 17:21:26 Application Error Error -100 1000 N/A WIFI-SERVER
17/11/2009 5:39:49 Apache Service Error None 3299 N/A WIFI-SERVER
18/11/2009 11:08:21 Apache Service Error None 3299 N/A WIFI-SERVER
02/12/2009 9:21:27 Application Error Error -100 1000 N/A WIFI-SERVER
05/12/2009 1:50:01 Application Error Error None 1001 N/A WIFI-SERVER
05/12/2009 1:40:38 Application Error Error -100 1004 N/A WIFI-SERVER
10/12/2009 10:57:36 Application Error Error -100 1000 N/A WIFI-SERVER

[nirom]

20/08/2009 8:25:06 Application Error Error -100 1000 N/A WIFI-SERVER Faulting application FSRedirector.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x32256e6f.
21/08/2009 11:35:09 Application Error Error -100 1000 N/A WIFI-SERVER Faulting application FSRedirector.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x32256e6f.
23/08/2009 23:35:49 Apache Service Error None 3299 N/A WIFI-SERVER The Apache service named reported the following error:>>> httpd.exe: Could not reliably determine the server's fully qualified domain name, using 10.20.7.1 for ServerName .
23/08/2009 2:36:00 Application Error Error -100 1000 N/A WIFI-SERVER Faulting application named.exe, version 0.0.0.0, faulting module named.exe, version 0.0.0.0, fault address 0x0001114f.
23/08/2009 1:43:50 Application Error Error -100 1000 N/A WIFI-SERVER Faulting application FSRedirector.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x32256e6f.
08/10/2009 8:32:48 Application Error Error -100 1000 N/A WIFI-SERVER Faulting application named.exe, version 0.0.0.0, faulting module named.exe, version 0.0.0.0, fault address 0x0001114f.
09/10/2009 1:15:03 Apache Service Error None 3299 N/A WIFI-SERVER The Apache service named reported the following error:>>> httpd.exe: Could not reliably determine the server's fully qualified domain name, using 10.20.7.1 for ServerName .
09/10/2009 1:12:19 Application Hang Error -101 1002 N/A WIFI-SERVER Hanging application IEXPLORE.EXE, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
14/11/2009 17:21:26 Application Error Error -100 1000 N/A WIFI-SERVER Faulting application named.exe, version 0.0.0.0, faulting module libisc.dll, version 0.0.0.0, fault address 0x00018258.
17/11/2009 5:39:49 Apache Service Error None 3299 N/A WIFI-SERVER The Apache service named reported the following error:>>> httpd.exe: Could not reliably determine the server's fully qualified domain name, using 10.20.7.1 for ServerName .
18/11/2009 11:08:21 Apache Service Error None 3299 N/A WIFI-SERVER The Apache service named reported the following error:>>> httpd.exe: Could not reliably determine the server's fully qualified domain name, using 10.20.7.1 for ServerName .
02/12/2009 9:21:27 Application Error Error -100 1000 N/A WIFI-SERVER Faulting application named.exe, version 0.0.0.0, faulting module libisc.dll, version 0.0.0.0, fault address 0x00018258.
05/12/2009 1:50:01 Application Error Error None 1001 N/A WIFI-SERVER Fault bucket 874672286.
05/12/2009 1:40:38 Application Error Error -100 1004 N/A WIFI-SERVER Faulting application named.exe, version 0.0.0.0, faulting module named.exe, version 0.0.0.0, fault address 0x0001114f.
10/12/2009 10:57:36 Application Error Error -100 1000 N/A WIFI-SERVER Faulting application named.exe, version 0.0.0.0, faulting module libisc.dll, version 0.0.0.0, fault address 0x00018258.

[alan]

The v6.0.5 is ready. Please upgrade your FirstSpot to see whether the situation improves.
_________________
~ Patronsoft Limited ~