Problems with changing IP for the private network

magv · Joined: 15 Oct 2009 Posts: 8 Location: México

Hello greetings from Mexico.

Try changing the IP address of the card to the private network 10.5.0.2 from 10.20.7.1 by, and I did change the network card and in the section Categories \ Dispatcher \ Visitor IP Network Interface stopped working but the riniciar after FirstSpot system.

You can make the change we need or have to leave the ip 10.20.7.1?

Thanks for your help.
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alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Please make sure change the IP within Configuration Manager -> Dispatcher -> Visitor Network Interface IP, click save, and then restart FirstSpot.

If you still have difficulty, please post your firstspot_gw_srv_[timestamp].log under FirstSpot\log directory for further analysis.
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magv · Joined: 15 Oct 2009 Posts: 8 Location: México

Hola Alan!

This is the change i made:

Visitor Network Interface IP: 10.20.7.1
Visitor Network subnet mask: 255.255.255.0

to

Visitor Network Interface IP: 10.5.0.2
Visitor Network subnet mask: 255.255.255.0

--------------------------------------------------------------------------------------

At the time of saving changes to the message window shows me the following:

Sat Oct 17 17:52:59 2009 ***** All the error messages of session started at Sat Oct 17 17:52:59 2009 are shown below *****
Sat Oct 17 17:52:59 2009 The Visitor Network Interface and Internet Network Interface network segments are overlapped (therefore FirstSpot's routing won't work). Please change the IP address
Sat Oct 17 17:54:00 2009 ***** All the error messages of session started at Sat Oct 17 17:54:00 2009 are shown below *****
Sat Oct 17 17:54:11 2009 restartRRAS() : Fail to start Routing and Remote Access service, the service may be disabled.
Sat Oct 17 17:55:29 2009 ***** All the error messages of session started at Sat Oct 17 17:55:29 2009 are shown below *****
Sat Oct 17 18:01:28 2009 ***** All the error messages of session started at Sat Oct 17 18:01:28 2009 are shown below *****
Sat Oct 17 18:01:28 2009 The Visitor Network Interface and Internet Network Interface network segments are overlapped (therefore FirstSpot's routing won't work). Please change the IP address
Sat Oct 17 18:09:46 2009 ***** All the error messages of session started at Sat Oct 17 18:09:46 2009 are shown below *****
Sat Oct 17 18:24:39 2009 ***** All the error messages of session started at Sat Oct 17 18:24:39 2009 are shown below *****
Sat Oct 17 18:28:36 2009 ***** All the error messages of session started at Sat Oct 17 18:28:36 2009 are shown below *****
Sat Oct 17 18:47:41 2009 ***** All the error messages of session started at Sat Oct 17 18:47:41 2009 are shown below *****
Sat Oct 17 19:57:11 2009 ***** All the error messages of session started at Sat Oct 17 19:57:11 2009 are shown below *****
Mon Oct 19 16:27:20 2009 ***** All the error messages of session started at Mon Oct 19 16:27:20 2009 are shown below *****
Mon Oct 19 16:47:50 2009 ***** All the error messages of session started at Mon Oct 19 16:47:50 2009 are shown below *****
Mon Oct 19 16:56:15 2009 ***** All the error messages of session started at Mon Oct 19 16:56:15 2009 are shown below *****
Mon Oct 19 16:59:56 2009 ***** All the error messages of session started at Mon Oct 19 16:59:56 2009 are shown below *****
Mon Oct 19 18:26:36 2009 ***** All the error messages of session started at Mon Oct 19 18:26:36 2009 are shown below *****
Mon Oct 19 18:29:26 2009 ***** All the error messages of session started at Mon Oct 19 18:29:26 2009 are shown below *****
Mon Oct 19 18:39:47 2009 ***** All the error messages of session started at Mon Oct 19 18:39:47 2009 are shown below *****
Mon Oct 19 19:28:18 2009 ***** All the error messages of session started at Mon Oct 19 19:28:18 2009 are shown below *****
Mon Oct 19 20:06:01 2009 ***** All the error messages of session started at Mon Oct 19 20:06:01 2009 are shown below *****
Tue Oct 20 10:19:00 2009 ***** All the error messages of session started at Tue Oct 20 10:19:00 2009 are shown below *****
Tue Oct 20 10:19:01 2009 The Visitor Network Interface and Internet Network Interface network segments are overlapped (therefore FirstSpot's routing won't work). Please change the IP address
Tue Oct 20 10:19:29 2009 ***** All the error messages of session started at Tue Oct 20 10:19:29 2009 are shown below *****
Tue Oct 20 10:19:30 2009 The Visitor Network Interface and Internet Network Interface network segments are overlapped (therefore FirstSpot's routing won't work). Please change the IP address
Tue Oct 20 10:19:53 2009 ***** All the error messages of session started at Tue Oct 20 10:19:53 2009 are shown below *****
Tue Oct 20 10:19:53 2009 The Visitor Network Interface and Internet Network Interface network segments are overlapped (therefore FirstSpot's routing won't work). Please change the IP address

--------------------------------------------------------------------------------------

And firstspot_gw_srv_2009.10.20_10.19.53.log file content is:

20/10/2009 10:19:53 ** Starting Print Log **
20/10/2009 10:19:53 ** FirstSpot Version (6.0.4) **
20/10/2009 10:19:53 ** Service: Read Session Log: Session Log[ON]
20/10/2009 10:19:53 ** Service: Read DataBase Info: Datasource[FILEDSN=D:\Program Files\FirstSpot\datasource\Ms_SQL.dsn;]
20/10/2009 10:19:53 ** Service: Read DataBase Info: Datasource driver[SQL Server]
20/10/2009 10:19:53 ** Service: Read DataBase Info: Datasource type[2]
20/10/2009 10:19:53 ** Service: Read DataBase Info: Datasource Tablename[fsusr]
20/10/2009 10:19:53 ** Service: Read DataBase Info: Datasource Log Tablename[fsusrlog]
20/10/2009 10:19:53 ** Service: Read DataBase Info: Datasource Shared Secret Tablename[fssecret]
20/10/2009 10:19:53 ** Service: PrivateMAC[00045a7ceb08]
20/10/2009 10:19:53 ** Service: Read BlockICMP_UDP: Block ICMP[ON]
20/10/2009 10:19:53 ** Service: Read BlockICMP_UDP: Block UDP[ON]
20/10/2009 10:19:53 ** Service: Read Driver Param: Session Time Limit[0]
20/10/2009 10:19:53 ** Service: Read Driver Param: Idle time out[10]
20/10/2009 10:19:53 ** Service: Read Driver Param: Driver Time Out[1]
20/10/2009 10:19:53 ** Service: Read Driver Param: listen port[5786]
20/10/2009 10:19:53 ** Service: Read Driver Param: Authentication port[5788]
20/10/2009 10:19:53 ** Service: Read Driver Param: Https port[5790]
20/10/2009 10:19:53 ** Service: Read Driver Param: Authentication IP[10.5.0.2]
20/10/2009 10:19:53 ** Service: Read Driver Param: Fail to read private gateway domain name, default [firstspot.org]
20/10/2009 10:19:53 ** Service: Read Driver Param: Logout automatically when Infobox is closed [OFF]
20/10/2009 10:19:53 ** Service: Read Driver Param: Default Instant Keywords port[5801]
20/10/2009 10:19:53 ** Service: Read Global BandWidth Throttle: Upload Throttle is disabled
20/10/2009 10:19:53 ** Service: Read Global BandWidth Throttle: Download Throttle is disabled
20/10/2009 10:19:53 ** Service: Read PW Offloading [OFF]
20/10/2009 10:19:53 ** Service: Read Session Handling: [MAC]
20/10/2009 10:19:53 ** Service: Read Anonymous Login: Anonymous [NO]
20/10/2009 10:19:53 ** Service: Read Anonymous Login: AnonymousSharedSecret [NO]
20/10/2009 10:19:53 ** Service: Read Lisence Path: licensePath[D:\Program Files\FirstSpot\license.key]
20/10/2009 10:19:53 ** Service: Read IP: gatewayIP[10.5.0.2]
20/10/2009 10:19:53 ** Service: Read IP: subnetMask[255.255.255.0]
20/10/2009 10:19:53 ** Service: Read IP: privateIP[10.5.0.0]
20/10/2009 10:19:53 ** Service: ReadMultipleNetworkSegment: Login Page Count[0]
20/10/2009 10:19:53 ** Service: Read Allow Disconnect: allow private disconnect[NO]
20/10/2009 10:19:53 ** Service: Read Allow Disconnect: allow public disconnect[NO]
20/10/2009 10:19:53 ** Service: Read NIC: system default locale [409], user default locale [409]
20/10/2009 10:19:53 ** Service: Read NIC: Current equipment manufacturer (OEM) code page [437], Current Windows ANSI code page [1252]
20/10/2009 10:19:53 ** Service: Read NIC: publicNIC[PUBLICA]
20/10/2009 10:19:53 ** Service: Read NIC: privateNIC[PRIVADA]
20/10/2009 10:19:53 ** Service: Read Allowed Hosts: hosts key words file path[D:\Program Files\FirstSpot\AllowedHostsKeywords.txt]
20/10/2009 10:19:53 ** Service: Read Allowed Hosts: hosts ip file path[D:\Program Files\FirstSpot\AllowedHostsIps.txt]
20/10/2009 10:19:53 ** Service: Read Default Login Page: [login_select.php]
20/10/2009 10:19:53 ** Service: Read DHCP: mode[0]
20/10/2009 10:19:53 ** Service: Read DHCP: DHCP Path[D:\Program Files\FirstSpot\dhcp\dhcpservice.ini]
20/10/2009 10:19:53 ** Service: Read Skip Nic D/E[Allow]
20/10/2009 10:19:53 ** Service: Packet Drop Period [20]
20/10/2009 10:19:53 ** Service: SMTP Roaming OFF
20/10/2009 10:19:53 ** Service: Read AuthServ: No MAX Attempt
20/10/2009 10:19:53 ** Service: Read Global Data Transfer Download[Disabled]
20/10/2009 10:19:53 ** Service: Read Global Data Transfer Upload[Disabled]
20/10/2009 10:19:53 ** Service: Read Global Data Transfer Download Quota[0]
20/10/2009 10:19:53 ** Service: Read Global Data Transfer Upload Quota[0]
20/10/2009 10:19:53 ** Service: URL Tracking OFF
20/10/2009 10:19:53 ** Service: NAT[Enabled]
20/10/2009 10:19:53 ** Service: NAT TYPE[0]
20/10/2009 10:19:53 ** Service: Read Proxy ARP Count[0]
20/10/2009 10:19:53 ** Service: FSFO: Failover [0]
20/10/2009 10:19:53 ** Service: Scenario2 Technology [OFF]
20/10/2009 10:19:53 ** Service: Read Max Conc User: Maximum number of concurrent users is unlimited
20/10/2009 10:19:53 ** Service: In-browser: iscript file's path [D:\Program Files\FirstSpot\iscript.txt]
20/10/2009 10:19:53 ** Service: In-browser: Proxy port[5796]
20/10/2009 10:19:53 ** Service: In-browser: Script port[5802]
20/10/2009 10:19:53 ** Service: In-browser: In-browser Message [ON]
20/10/2009 10:19:53 ** Service: In-browser Message time reminder[ON ][5]
20/10/2009 10:19:53 ** Service: Internet Surfing Break [OFF]
20/10/2009 10:19:53 ** Service: Pool: min connection [3], max connection [10]
20/10/2009 10:19:53 ** Service: Read Scratch Login: Scratch [NO]
20/10/2009 10:19:53 ** Service: Read Payment Method: [ppal]
20/10/2009 10:19:53 ** Service: Read Preferred DNS server IP for the Visitor Network [0.0.0.0]
20/10/2009 10:19:53 ** Service: Read Alternate DNS server IP for the Visitor Network [0.0.0.0]
20/10/2009 10:19:53 ** System Info for Verification **
20/10/2009 10:19:53 ** System Info for Verification:Microsoft Windows Server 2003 family
20/10/2009 10:19:53 ** System Info for Verification:Server type
20/10/2009 10:19:53 ** System Info for Verification:Standard Edition
20/10/2009 10:19:53 ** System Info for Verification:{Service Pack 2} (Build 3790)
20/10/2009 10:19:53 ** SUCCESS **
20/10/2009 10:19:53 ** Virtual Platform Info for Verification **
20/10/2009 10:19:53 IoctlNdisQueryGlobalStats ->
20/10/2009 10:19:53 <IoctlNdisQueryGlobalStats>
20/10/2009 10:19:53 ** firstspotconOperation2=>
20/10/2009 10:19:53 ** firstspotconOperation2: Connection Name[PUBLICA]
20/10/2009 10:19:53 ** firstspotconOperation2: Hardware Name Obtained[Intel(R) PRO/1000 MT Network Connection]
20/10/2009 10:19:53 ** firstspotconOperation2: Hardware ID Obtained[PCI\VEN_8086&DEV_100E&SUBSYS_01341028&REV_02\3&13C0B0C5&0&10]
20/10/2009 10:19:53 ** firstspotconOperation2{STA_PUBLIC_NIC}: Getting Status
20/10/2009 10:19:53 ** firstspotconOperation2{STA_PUBLIC_NIC}: Internet NIC started
20/10/2009 10:19:53 ** <=firstspotconOperation2
20/10/2009 10:19:53 ** <verifyPublicNicStatus>
20/10/2009 10:19:53 ** probePublicIP: Connection Name[PUBLICA]
20/10/2009 10:19:53 ** probePublicIP: Hardware Guid Obtained[{2F9093D4-0F28-4D60-8E53-C70834785E59}]
20/10/2009 10:19:53 ** <probePublicIP>
20/10/2009 10:19:53 The Visitor Network Interface and Internet Network Interface network segments are overlapped (therefore FirstSpot's routing won't work). Please change the IP address
20/10/2009 10:19:53 ** validate_SubnetAddr <20>
20/10/2009 10:19:53 <IoctlNdisQueryGlobalStats>
20/10/2009 10:19:54 ** FailShutDownFS: done resetting NAT
20/10/2009 10:19:54 ** FailShutDownFS: done removing static routes
20/10/2009 10:19:54 ** FailShutDownFS: Shutting down(RRAS Service)
20/10/2009 10:19:54 ** FailShutDownFS: Shutting down(DNS Service)
20/10/2009 10:19:54 ** FailShutDownFS: Shutting down(DHCP Service)
20/10/2009 10:19:54 ** FailShutDownFS: Shutting down(Send Mail Service)
20/10/2009 10:19:54 ** FailShutDownFS: Shutting down(Receive Mail Service)
20/10/2009 10:19:54 ** FailShutDownFS: Shutting down(Redirector Service)
20/10/2009 10:19:54 ** PipeListenThread: Fail to get named pipe handle state
20/10/2009 10:19:54 ** <=PipeListenThread
20/10/2009 10:19:54 ** FailShutDownFS: Pipe thread closed
20/10/2009 10:19:54 ** FailShutDownFS: Free connection pool resources
20/10/2009 10:19:54 ** FailShutDownFS: Shut Down Successfully

And Internet Network Interface network is:
IP: 10.5.0.3
Mask: 255.255.255.255
Gateway: 10.5.0.1
DNS 1:0.0.0.0
DNS 2:0.0.0.0

Thanks for your help.
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El que nada hace nada teme !

magv · Joined: 15 Oct 2009 Posts: 8 Location: México

Sorry, the Internet Network Interface is:

IP: 10.5.0.3
Mask: 255.255.255.0
Gateway: 10.5.0.1
DNS 1:0.0.0.0
DNS 2:0.0.0.0
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El que nada hace nada teme !

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Okay. Your Internet Network Interface IP address space (obtain from Windows) must be different than Visitor Network Interface IP address space (obtain from FirstSpot Configuration Manager setting) since FirstSpot is really a router.

Either you:

1) change Visitor Network Interface IP to something else witihin Configuration Manager, e.g. 10.5.1.2/255.255.255.0

or

2) change Internet Network Interface IP to something else within Windows networking interface.
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magv · Joined: 15 Oct 2009 Posts: 8 Location: México

Ok, thanks Alan !
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El que nada hace nada teme !