Dispatcher stops

[carmelr]

We are running the latest version of Firstspot. It's ok most of the times but sometimes it stops and we'll have to restart the service. Any ideas what could be the problem? Here follows a log extraction at the time:

13/07/2006 08:55:25 ** ServiceExecutionThread: disconnect client[10.20.7.253] due to interval is too short[Success]
13/07/2006 08:55:25 ** ServiceExecutionThread: disconnect client[10.20.7.253] due to interval is too short[Success]
13/07/2006 08:55:25 ** ServiceExecutionThread: disconnect client[10.20.7.253] due to interval is too short[Success]
13/07/2006 08:55:25 ** ServiceExecutionThread: disconnect client[10.20.7.253] due to interval is too short[Success]
13/07/2006 08:55:25 ** ServiceExecutionThread: disconnect client[10.20.7.253] due to interval is too short[Success]
13/07/2006 08:55:26 ** ClientThread(2368)=>
13/07/2006 08:55:26 ** RecvRequest(2368)=>
13/07/2006 08:55:26 ** RecvRequest(2368): Fail to receive data
13/07/2006 08:55:26 ** ClientThread(2368): Error in RecvRequest
13/07/2006 08:55:26 ** remove_ipport_entry=>
13/07/2006 08:55:26 ** <=remove_ipport_entry
13/07/2006 08:55:26 ** <=ClientThread(2368)
13/07/2006 08:55:26 ** ServiceExecutionThread: Client IP[10.20.7.253][416] Connected
13/07/2006 08:55:26 ** ClientThread(1924)=>
13/07/2006 08:55:26 ** RecvRequest(1924)=>
13/07/2006 08:55:26 ** RecvRequest(1924): Fail to receive data
13/07/2006 08:55:26 ** ClientThread(1924): Error in RecvRequest
13/07/2006 08:55:26 ** remove_ipport_entry=>

Thanks
Carmel
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__________________________
Computer Domain Services Ltd
Malta, Europe

[alan]

What version of FirstSpot are you using?
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[carmelr]

The version is 4.0.9
here is the first portion of the config.ini file

;
; Description : FirstSpot setting ini file
;
; Filename : config.ini
;

; Note: use a backslash to separate directories and files, those lines starting with
; a semi-colon are considered as comments.
;
; Warning : please don't change this file without supervision of a PatronSoft Engineer
; It is highly recommended that you change the FirstSpot setting in the Web-based Configuration Manager

[version]
version=Advanced
versionDesc=4.0.9

[MNS]
; number of return paths
num_return_path=0
return_path0=

[DHCP]
leasetime=2880
num_ignored_addr=0
ignore_addr0=

[Port Filter]
flt_num=
flt_0=

[QOS]
dl=
ul=
qos_num=
qos_0=

[Client Pass]
num_mac_addr=0
mac_0=
num_ip_addr=0
ip_0=

[proxyARP]
ip_num=
ip_addr0=
_________________
__________________________
Computer Domain Services Ltd
Malta, Europe

[alan]

We suspect your FirstSpot machine is not powerfully enough. The other thing is that there might be some peer-to-peer/spyware/virus from the client side that overloads FirstSpot. Also, around how many concurrent users are using the system?

Please post your log file firstspot_gw_srv_[timestamp].log at FirstSpot for further analysis.
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[carmelr]

The machine is a dedicated Fujitsu Siemens Server with dual CPU Pentium 4, 3.4GHz and IGB of RAM.

At most we get 15 concurrent users.

How do you suggest I send the log file? It's 1.6Mb.

Thanks
Carmel
_________________
__________________________
Computer Domain Services Ltd
Malta, Europe

[alan]

Please zip and email your log file to firstspot@patronsoft.com.
_________________
~ Patronsoft Limited ~

[alan]

Within the log file you email us, what is the exact time that the problem occurs? The log file you sent us is all on July 12, but the log portion you posted is July 13.

Also, any error in Windows Event Viewer?
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