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FSSendmail.exe Crashes

 
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Guest
PostPosted: Fri Apr 07, 2006 5:11 pm    
Post subject: FSSendmail.exe Crashes
Alan,

We had a problem where the DHCP service was crashing. Today we've looked and the FSSendmail.exe is crashing out.

What log files do you need to see what the problem is?

Thanks,

G
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Gspot



Joined: 16 Mar 2006
Posts: 8
PostPosted: Fri Apr 07, 2006 5:23 pm    
Post subject:
Faulting application FSSendMail.exe, version 0.0.0.0, faulting module FSSendMail.exe, version 0.0.0.0, fault address 0x00005703.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


--

This is whats reported in Event Viewer.
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alan
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Joined: 26 Sep 2003
Posts: 4435
PostPosted: Mon Apr 10, 2006 2:09 am    
Post subject:
What version of FirstSpot are you using? Can you post your trace.txt file under FirstSpot\dhcp directory?
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Gspot



Joined: 16 Mar 2006
Posts: 8
PostPosted: Mon Apr 10, 2006 6:46 pm    
Post subject:
its version 4.0.1

our trace.txt is a large file so here's part of it:

[04/10/2006 09:31:48] ---> (Run) bClientIsConfigured
[04/10/2006 09:31:48] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 09:32:01] ---> (CheckExpiration) Remove [00-0E-9B-26-79-43][10.20.7.234]: curtime = 04/10/2006 09:32:01, autotime = 04/10/2006 09:27:49
[04/10/2006 09:32:02] ---> (CheckExpiration) REMOVE AFTER QUERY
[04/10/2006 09:32:02] ---> (Add Node) Tail in pool!=NULL [10.20.6.191]
[04/10/2006 09:32:02] ---> (Add Node) New Tail!=NULL [10.20.7.234]
[04/10/2006 09:32:02] ---> (Run) DHCPRELEASE Router[0], Released IP [10.20.7.234]
[04/10/2006 09:52:08] ---> (Run) request received[Mon Apr 10 09:52:08 2006]
[04/10/2006 09:52:08] ---> (LookupClientData) Client [00-14-6C-37-EB-2D] configured IP [10.20.7.117]
[04/10/2006 09:52:08] ---> (Run) bClientIsConfigured
[04/10/2006 09:52:08] ---> (LookupClientData) Client [00-14-6C-37-EB-2D] configured IP [10.20.7.117]
[04/10/2006 09:52:11] ---> (Run) request received[Mon Apr 10 09:52:11 2006]
[04/10/2006 09:52:11] ---> (LookupClientData) Client [00-14-6C-37-EB-2D] configured IP [10.20.7.117]
[04/10/2006 09:52:11] ---> (Run) bClientIsConfigured
[04/10/2006 09:52:11] ---> (LookupClientData) Client [00-14-6C-37-EB-2D] configured IP [10.20.7.117]
[04/10/2006 09:52:18] ---> (Run) request received[Mon Apr 10 09:52:18 2006]
[04/10/2006 09:52:18] ---> (LookupClientData) Client [00-14-6C-37-EB-2D] configured IP [10.20.7.117]
[04/10/2006 09:52:18] ---> (Run) bClientIsConfigured
[04/10/2006 09:52:18] ---> (LookupClientData) Client [00-14-6C-37-EB-2D] configured IP [10.20.7.117]
[04/10/2006 10:02:02] ---> (CheckExpiration) Remove [00-16-6F-18-D7-D1][10.20.6.102]: curtime = 04/10/2006 10:02:02, autotime = 04/10/2006 09:58:56
[04/10/2006 10:02:03] ---> (CheckExpiration) REMOVE AFTER QUERY
[04/10/2006 10:02:03] ---> (Add Node) Tail in pool!=NULL [10.20.7.234]
[04/10/2006 10:02:03] ---> (Add Node) New Tail!=NULL [10.20.6.102]
[04/10/2006 10:02:03] ---> (Run) DHCPRELEASE Router[0], Released IP [10.20.6.102]
[04/10/2006 11:08:53] ---> (Run) request received[Mon Apr 10 11:08:53 2006]
[04/10/2006 11:08:53] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:08:53] ---> (Run) bClientIsConfigured
[04/10/2006 11:08:53] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:15] ---> (Run) request received[Mon Apr 10 11:09:15 2006]
[04/10/2006 11:09:15] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:15] ---> (Run) bClientIsConfigured
[04/10/2006 11:09:15] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:16] ---> (Run) request received[Mon Apr 10 11:09:16 2006]
[04/10/2006 11:09:16] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:16] ---> (Run) bClientIsConfigured
[04/10/2006 11:09:16] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:18] ---> (Run) request received[Mon Apr 10 11:09:18 2006]
[04/10/2006 11:09:18] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:18] ---> (Run) bClientIsConfigured
[04/10/2006 11:09:18] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:21] ---> (Run) request received[Mon Apr 10 11:09:21 2006]
[04/10/2006 11:09:21] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:21] ---> (Run) bClientIsConfigured
[04/10/2006 11:09:21] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:24] ---> (Run) request received[Mon Apr 10 11:09:24 2006]
[04/10/2006 11:09:24] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:09:24] ---> (Run) bClientIsConfigured
[04/10/2006 11:09:24] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:11:48] ---> (Run) request received[Mon Apr 10 11:11:48 2006]
[04/10/2006 11:11:48] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:11:48] ---> (Run) bClientIsConfigured
[04/10/2006 11:11:48] ---> (LookupClientData) Client [00-13-CE-55-81-47] configured IP [10.20.7.55]
[04/10/2006 11:42:03] ---> (CheckExpiration) Remove [00-E0-00-D3-B3-EA][10.20.7.163]: curtime = 04/10/2006 11:42:03, autotime = 04/10/2006 11:38:23
[04/10/2006 11:42:04] ---> (CheckExpiration) REMOVE AFTER QUERY
[04/10/2006 11:42:04] ---> (Add Node) Tail in pool!=NULL [10.20.6.102]
[04/10/2006 11:42:04] ---> (Add Node) New Tail!=NULL [10.20.7.163]
[04/10/2006 11:42:04] ---> (Run) DHCPRELEASE Router[0], Released IP [10.20.7.163]
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435
PostPosted: Tue Apr 11, 2006 3:40 am    
Post subject:
Well, the DHCP log looks normal.

Do you have any reproducible case on the DHCP crash?

Also, what is the exact time that the crash happened (within the trace.txt timeframe)?
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Gspot



Joined: 16 Mar 2006
Posts: 8
PostPosted: Tue Apr 11, 2006 4:14 am    
Post subject:
No.. the DHCP and the FSSendmail.exe crashes.. just user activity on the server itself.

We do not run any other software. Its currently on an XP Pro box however i was thinking of trying it on a WIndows 2003 Server box tommorow.

The box itself is very vanilla.
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435
PostPosted: Tue Apr 11, 2006 6:04 am    
Post subject:
So what it the exact time that your DHCP server crash (you can check Windows Event Viewer)?
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hsobers



Joined: 16 Mar 2006
Posts: 14
PostPosted: Tue Jun 06, 2006 5:43 pm    
Post subject:
Hi Alan

We are having the same problem. The link that you suggested to microsoft is not a valid page- perhaps you can repost. Will an upgrade to 4.0.9 solve this problem? Also, once the upgrade is done, will the license file for 4.0.1 work for 4.0.9?

Thanks- looking forward to your response.
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435
PostPosted: Wed Jun 07, 2006 2:52 am    
Post subject:
You should definitely try v4.0.9. And your license key will still work.
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