Connection Time Out problem

dexter · Joined: 15 Jan 2008 Posts: 7 Location: Singapore

Hi,

Just would like to know what is causing logged in accounts to be disconnected in less than 5 minutes upon login. I have the following settings in the configuration manager:

Dispatcher
- Connection idle timeout (minutes) = 15
- Maximum time limit per session = 30

DHCP
- Lease time for DHCP Client = 2

This happens to both wired and wireless connections so the AP issue is ruled out.

Do you have have any further settings/configurations that need to be done to fix this?

Thanks,

Dexter

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Maybe your IP changes (due to short lease time) and you are using IP-based Session Handling?
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dexter · Joined: 15 Jan 2008 Posts: 7 Location: Singapore

i've reverted the dhcp lease to 2880 mins. also the session handling is set to MAC-based. do you suggest i make it IP-based?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Use MAC-based for the time being.
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dexter · Joined: 15 Jan 2008 Posts: 7 Location: Singapore

ok. it is currently set to MAC-based but i'm still getting disconnected. any other settings/parameters to set?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Are you using trial version? Note that there is a 15 minutes per-session limit for the trial version, see http://patronsoft.com/firstspot/editions.html for more information.
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