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Data not attributing to user after payment

 
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MSVIT



Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
PostPosted: Mon Jan 19, 2015 5:56 pm    
Post subject: Data not attributing to user after payment
Hi,

I've started testing with the live paypal and I am getting an issue where the user account is not receiving the hours that they have payed for. I have tested this using normal plans associated with the cart and also using the plan on the cart item itself. The payment goes through fine and the email receipt is received. When viewing transaction history it just says "Unknown Yet". I restarted the service when switching the plans and have tried with a couple of test user accounts.
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435
PostPosted: Tue Jan 20, 2015 5:40 am    
Post subject:
Please go through http://patronsoft.com/forum/viewtopic.php?t=2765

Also, make sure your PayPal ID (merchant account) is entered correctly (it is case sensitive) under Configuration Manager -> Credit Cards
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435
PostPosted: Tue Jan 20, 2015 5:53 am    
Post subject:
See http://patronsoft.com/forum/viewtopic.php?t=3416 for a similar case
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MSVIT



Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
PostPosted: Tue Jan 20, 2015 11:22 am    
Post subject:
Thanks, I will work through these and get back to you.
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MSVIT



Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
PostPosted: Tue Jan 20, 2015 4:57 pm    
Post subject:
Ok so found out that the port is closed. Would this stop the txn.log being created as nothing is being received from paypal?
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435
PostPosted: Tue Jan 20, 2015 5:05 pm    
Post subject:
Yes. You need to configure Port Forwarding correctly in your firewall/router.
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MSVIT



Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
PostPosted: Thu Jan 29, 2015 11:09 am    
Post subject:
Thanks, all fixed.
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