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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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 Posted: Tue Jan 13, 2015 4:11 pm
Post subject: Mobile web and laptop web login pages different |
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Hi,
I have recently purchased the Advanced edition and just trying to configure the front end login page for the hotspot.
When logging onto the system with any mobile device the page brings up all the images and text as it should. However using the laptop (IE & Chrome) It is only bringing up the login box. Is there something I am missing in the settings?
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alan
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Joined: 26 Sep 2003
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Posted: Tue Jan 13, 2015 4:20 pm
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While mobile phone and PC layout is different, both will show login text box and image.
Did you customize the login page tpl file? Please make sure FirstSpot is working correctly using the default file first.
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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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Posted: Tue Jan 13, 2015 4:38 pm
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| The TPL file hasn't been modified directly, Only some text, images within the "UI Customization" section on the Config Manager. I have tried using a default image to test and it still won't show. |
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alan
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Joined: 26 Sep 2003
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Posted: Tue Jan 13, 2015 5:04 pm
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This is not normal. Couple of questions:
1) Did you enable Multiple Network Segments? If yes, it maybe due to routing issue.
2) Can you clear the cache and try again?
3) When FirstSpot initially install (before any setting change), does this work okay?
If you still have issue, please email us a screen dump to firstspot@patronsoft.com
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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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Posted: Tue Jan 13, 2015 5:25 pm
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| Multiple network segments are disabled. Same issue with cleared cache. Same issue on initial install. I have sent over the screenshots. Thanks |
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alan
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Joined: 26 Sep 2003
Posts: 4435
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Posted: Tue Jan 13, 2015 6:45 pm
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Did you enable "Free Access"? Somehow the mobile and PC page do not belong to the same mode.
Make sure you don't change the setting for the initial test. Please revert any setting change you did (except for the text change). You might want install a separate test FirstSpot to see first hand how FirstSpot supposes to work.
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alan
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Posted: Wed Jan 14, 2015 7:47 am
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We review our page sequence, and it looks like your php/tpl files are changed or customized. Again, you might want to try to install a fresh copy of FirstSpot, and before any changes, try to perform this test immediately.
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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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Posted: Wed Jan 14, 2015 8:44 am
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| Ok I will try a fresh install. Which files will I need to back up to keep Plan and Cart settings? Thanks |
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alan
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Posted: Wed Jan 14, 2015 9:00 am
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You can backup the FirstSpot setting using fsset.exe. It will create a file called BackupConfig. Refer to chapter 5 of firstspot_guide.pdf for more information.
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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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Posted: Wed Jan 14, 2015 9:23 am
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| Fsset.exe not running even when run as administrator. I have exported "ccdata.csv", "plandata.csv", "userdata.csv" and the license so hopefully shouldn't lose too much in the re-install. |
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alan
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Joined: 26 Sep 2003
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Posted: Wed Jan 14, 2015 9:25 am
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That's okay. You can always apply the setting change manually.
Again, the key is before making any change, try to make some basic tests first.
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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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Posted: Wed Jan 14, 2015 1:40 pm
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| FirstSpot re-instaled succesfully however when trying to jump onto the web configuration using [server IP]:5787, I'm getting a Forbidden error, I've tested user rights and it's not that. Can't see anything in the guide about this. Is there a file that needs changing manually? Thanks |
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alan
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Joined: 26 Sep 2003
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Posted: Wed Jan 14, 2015 1:51 pm
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Please go to Configuration Manager locally first (i.e. from the FirstSpot machine).
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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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Posted: Wed Jan 14, 2015 2:14 pm
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Tried that. Should there be a desktop shortcut or link within program files?
Running v8.06 |
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alan
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Joined: 26 Sep 2003
Posts: 4435
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Posted: Wed Jan 14, 2015 2:17 pm
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There should be a shortcut within the start menu
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