ACCESS OPTION

[alan]

You need to run the command under your FirstSpot\dispatcher directory (e.g. C:\Program Files\FirstSpot\dispatcher).
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~ Patronsoft Limited ~

[sidihussain]

MY SOFTWARE IS NOT COMING UP, I NEED AN EMERGENCY RESPONSE. I MADE SOME CHANGES AND RESTARTED THE MACHINE AND SOFTWARE, BUT IT SEEMS TO HAVE CRASHED PLS HOW DO I GET IT BACK TO NORMAL MY ENTIRE NET WORK IS DOWN AND PEOPLE ARE COMPLAINING.

PLS HELP ME OUT!

[alan]

Again, please post your error message and explain your symtoms.
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~ Patronsoft Limited ~

[sidihussain]

THERE IS NO ANY ERROR MESSAGE JUST RESTARTED AND WENT TO PRGRAMS, AND FIRSTSPOT, THEN COMFIGURATION MANAGER AND I PRESSED ENTER, THEN THIS:

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

For offline users

You can still view subscribed feeds and some recently viewed webpages.
To view subscribed feeds

Click the Favorites Center button , click Feeds, and then click the feed you want to view.

To view recently visited webpages (might not work on all pages)

Click Tools , and then click Work Offline.
Click the Favorites Center button , click History, and then click the page you want to view.

[alan]

But can you access the Internet in that FirstSpot machine?

Also, try to restart the Apache service under Windows service console.
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~ Patronsoft Limited ~

[sidihussain]

ALAN,
I HAVE RESTARTED THE SERVICES AND IT HAS COME UP AGAIN, AND YES THE MACHINE IS BROWSING, THATS WHAT I AM USING TO COMMUNICATE TO YOU, NOW I AM RELIEVED, MY QUICK QUESTIION IS HOW DO I MAKE A BACK UP JUST IN CASE?

THAKS FOR YOUR SUPPORT.

[alan]

Well, you can backup the whole FirstSpot directory (make sure you shutdown FirstSpot first).

But unless you backup whole machine, you do need to reinstall FirstSpot and copy the files you change over (e.g. config.ini and any file to customize).
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~ Patronsoft Limited ~

[sidihussain]

thanks for your help,
back to our discussion of fsapi.exe, i run the FirstSpot\dispatcher directory, as directed but it is not coming up, i dont know does that has to do with my computer os?

[alan]

Again, please open the Command Prompt first, and then run fsapi.exe. If it doesn't work, please post the exact error message here.
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~ Patronsoft Limited ~

[sidihussain]

THIS IS THE ERROR MESSAGE:

C:\Program Files\FirstSpot\dispatcher>fsapi.exe
ERROR: Not enough argument
fsapi.exe [function_name] [field_name=key]
C:\Program Files\FirstSpot\dispatcher>fsapi.exe
ERROR: Not enough argument
fsapi.exe [function_name] [field_name=key]
C:\Program Files\FirstSpot\dispatcher>

[alan]

Well, the complete command is :

fsapi.exe update_usr_attributes username=testuser timeleft=240


I suggest you have someone that is familiar with Windows command line to help to configure this part.
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~ Patronsoft Limited ~

[sidihussain]

hey Alan,
I have succeeded in doing the timing of students, now i am observing the result i will inform u if there is any thing.

Now my problem is that my software is becoming slow for most of the time, and making it difficult for the clients to connect, and those who are already connected will keep on experiencing disconnecting cuncurrently, pls can u tell me what are the likely cause of these problems, because they are becoming too much of a burden.
waiting for your response.

[alan]

Can you elaborate in more details the symptoms on your slowdown? We need to know which part of the system is causing the bottleneck.

For example,
1) is the ping from client fast?
2) how about nslookup?
3) how about CPU utilization on the server
4) or maybe the client needs to wait a while before seeing the login page?
_________________
~ Patronsoft Limited ~

[sidihussain]

client can ping the server and the return time is not high,
the cpu utilization 50% or less, i am usin 4 cores,
the clients have a massive delay of an hour before the login page is shown, when the entries are entered it will take upto an hour before login and it will just disconnect.

[alan]

Maybe Apache (web server) issue. Try to add the following lines at the end of the httpd.conf file under FirstSpot\www\apache\conf directory.