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  Topic: FirstSpot trial
jason

Replies: 12
Views: 24188

PostForum: Pre-sales Support Forum   Posted: Mon Sep 12, 2005 4:02 am   Subject: FirstSpot trial
When you got the "unresolved host name page" error, what URL was your browser attempting to redirect? and what url was in the address bar?
  Topic: Problems with worldpay configuration
jason

Replies: 7
Views: 15746

PostForum: Pre-sales Support Forum   Posted: Mon Sep 12, 2005 3:11 am   Subject: Problems with worldpay configuration
Have you verified that your worldpay merchant account is working without any problem?

Your settings seems ok, but you might try to leave the callback URL field empty in your worldpay account.

Po ...
  Topic: I have to login TWICE to get to the Internet
jason

Replies: 21
Views: 36098

PostForum: Pre-sales Support Forum   Posted: Mon Sep 05, 2005 3:47 am   Subject: I have to login TWICE to get to the Internet
Could you please post your config.ini and the .dsn file again?

By the way, is there any table called "fsinst" in your sql server database.
  Topic: I have to login TWICE to get to the Internet
jason

Replies: 21
Views: 36098

PostForum: Pre-sales Support Forum   Posted: Mon Sep 05, 2005 2:48 am   Subject: I have to login TWICE to get to the Internet
You might not have your database setup correctly. Make sure the user account have enough permission to excute sql statments.

I suggest you test your database without installing Firstspot , you may ...
  Topic: FirstSpot trial
jason

Replies: 12
Views: 24188

PostForum: Pre-sales Support Forum   Posted: Mon Sep 05, 2005 2:40 am   Subject: FirstSpot trial
Are you using Firstspot DNS and dhcp server?
if you are not using firstspot dns server, you might have problem of using instant keyword and resolving hosts.

please dump your ipconfig/all of your c ...
  Topic: FirstSpot trial
jason

Replies: 12
Views: 24188

PostForum: Pre-sales Support Forum   Posted: Thu Sep 01, 2005 3:09 am   Subject: FirstSpot trial
Hi

Normally, browser configured with a proxy server won't be able to see the login page because the browser forces all traffic sends toward the proxy server.

We would like to know how you config ...
  Topic: FirstSpot trial
jason

Replies: 12
Views: 24188

PostForum: Pre-sales Support Forum   Posted: Wed Aug 31, 2005 11:11 am   Subject: FirstSpot trial
Please verify the followings:

1) Have you configured any proxy server on your client's browser?

2) How many network cards does your client machine have? Are they connected to the internet direct ...
  Topic: Paypal redirection fails
jason

Replies: 1
Views: 7914

PostForum: Pre-sales Support Forum   Posted: Tue Aug 30, 2005 3:01 am   Subject: Paypal redirection fails
Version 3.1.4 should work fine with paypal by default (without any changes to the exception free websites), we have tested it in our lab.

You should use the subdomain www.paypal.com and www.paypalo ...
  Topic: NEW : Unable to redirect webpage - URGENT PLEASE
jason

Replies: 9
Views: 18762

PostForum: Pre-sales Support Forum   Posted: Thu Aug 25, 2005 3:01 am   Subject: NEW : Unable to redirect webpage - URGENT PLEASE
We received your log files, thanks.

There are two reasons i can think of:

1)The RRAS or TCP/IP stack might be corrupted in the "Windows 2000 SP4 English version " machine.

2)20.20.7.1/24 are ...
  Topic: NEW : Unable to redirect webpage - URGENT PLEASE
jason

Replies: 9
Views: 18762

PostForum: Pre-sales Support Forum   Posted: Mon Aug 22, 2005 3:02 am   Subject: NEW : Unable to redirect webpage - URGENT PLEASE
Please zip and send us the following files to firstspot@patronsoft.com for further investigation:

1) all files under \Firstspot\log directory
2) config.ini under \Firstspot directory

Thank you
  Topic: I have to login TWICE to get to the Internet
jason

Replies: 21
Views: 36098

PostForum: Pre-sales Support Forum   Posted: Fri Aug 19, 2005 2:03 pm   Subject: I have to login TWICE to get to the Internet
1) Scenerio 2 is under the Authentication Server Tab in configuration manger.

2) You might use Ethereal to sniff packets on your network.
  Topic: NEW : Unable to redirect webpage - URGENT PLEASE
jason

Replies: 9
Views: 18762

PostForum: Pre-sales Support Forum   Posted: Fri Aug 19, 2005 10:39 am   Subject: NEW : Unable to redirect webpage - URGENT PLEASE
Make sure you turn off the ICF/Windows Firewall and RRAS service as well as set to manual.

try something other than www.yahoo.com as your initial url, a few customers experienced problems when usin ...
  Topic: Problems with worldpay configuration
jason

Replies: 7
Views: 15746

PostForum: Pre-sales Support Forum   Posted: Fri Aug 19, 2005 3:14 am   Subject: Problems with worldpay configuration
The images were not accessible (DNS could not resolve img347.imageshack.us). Could you please copy and paste your setting and error here.

There was a bug fix for worldpay in v3.1.2. Refer to http:/ ...
  Topic: I have to login TWICE to get to the Internet
jason

Replies: 21
Views: 36098

PostForum: Pre-sales Support Forum   Posted: Fri Aug 19, 2005 3:03 am   Subject: I have to login TWICE to get to the Internet
1) Your dsn file looks ok.

2) so please make sure scenerio 2 is off in this case.

3) Your log showed us there were few clients spamming on your network, either they were infected by spyware/viru ...
  Topic: I have to login TWICE to get to the Internet
jason

Replies: 21
Views: 36098

PostForum: Pre-sales Support Forum   Posted: Thu Aug 18, 2005 4:24 am   Subject: I have to login TWICE to get to the Internet
Hi Timwil

We received your log file. Thank you

>I have Firstspot running against a Microsoft SQL Server 2000 database and each user has to log on twice before they can access the Internet

...
 
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