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We have a new installation on a satellite connection (about 650 ms latency) and we are unable to get the FirstSpot configuration manager to start the software. The following error message occurs.

...

Hi,

I rebooted all devices, but still no login page or Internet access on the client.

I have noticed that the DNS server for the client is 192.168.1.1 which is my wireless router. Is that the r ...

Hi,

I did not make any changes on the DHCP page of the Configuration Manager.

I dont' want to hard code the DNS on the client as that complicates using the computer anywhere else.

I have remo ...

Hi,

Please clarify what you mean by running commands on the client side. If you mean the nslookup, ping, and ipconfig commands....the results are below.

nslookup

DNS request timed out.
...

Hi,

I removed 8.8.4.4 from the DNS entry on the Internet side network adapter. That has helped. After doing this I still had Internet access on the host machine....and now the login page appears ...

Hi,

Here are the outputs from your requested tests.

nslookup

Server: UnKnown
Address: 8.8.8.8

ping google

inging google.com [74.125.225.0] with 32 bytes of data:
Request timed out. ...

Hi,

We had a problem with the Internet ISP which has been fixed. Now on the host PC, when FirstSpot is not running, I nslookup for google.com resolves and I can ping 8.8.8.8 which is the google DNS ...

Hi,

I read through some similar posts which gave me a few things to check, but still I cannot get the login page to display on a client PC. There is likely more to it than that, as the Firstspot h ...